In  its edition dated October 18, 2004, in “Men and Expertises”  heading, LA TRIBUNE emphasized the practices of TOP PARTNER Management as regards for  the client satisfaction.

The article is entitled: ''TOP PARTNER MANAGEMENT BIDS ON THE EVALUATION''

TOP PARTNER network bis on the evaluation 
La Tribune edition dated October18th, 2004

Put the quality step in the heart of the client approach. That is the wish of the independent networks of TOP PARTNER consultants (75 consultants), specialized in the management of the performance. ''The quality must be shown in the organization and the strategy of the company at all levels.

It is necessary to make it a federator element ", underlines Daniel LEFORT, manager of quality in TOP PARTNER. Within the framework of its step of certification ISO 9001 version 2000, the  consulting company conducted an inquiry related to the satisfaction and the evaluation before its clients.  In fact, it is a way to apply first of all in good quality of the recommendations given to those latters.''What is interesting in the version 2000 of the standard, is that it integrates more added value”, adds LEFORT.

It is an essential step for Thierry LE SCOUL at the head of TOP PARTNER, he says:''A real consutling approach shall be reflected in an action which remains perennial in the company. We do not replace the clients but we collaborate with them within a team. In a competing universe, it is essential to show our added value''
Appreciation. All the matter resides in the quality od the consulting steps. There are problems of appreciation. Certification is a groundwork, still, it is important to know how and what to fill it.
Thus, a questionnaire including hundred of questions is addressed to the clients of the consulting company at the end of the mission (to all those who participated in the mission at all levels). ''We can thus measure out if the step has been well followed by the consultant, if there was a problem of training, if the project leader had chosen his teamwork in a good or bad way… For us, it is  a measuring instrument of quality but also a strategic tool, that includes many elements''.
Beside the investigation a posteriori, a measuring instrument has been developed to intervene in the course of mission, in order to bring corrective measures.''It is important to know how is the work we undertook on the ground is perceived at the internal side. It is necessary to engage the customers in the evaluationmodality'', concludes Thierry LE SCOUL. A way to experience the quality.

Estelle LEROY