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«Coaching the change to let your CRM step succeed »

ERP & PME | Coaching CRM step | Relocations

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Conference organized in LYON, with the testimonials of specialists in the subject such as:

Gérard ROBIN : Specialist RH & CRM
Thierry PETIT-PERIN : Specialist SI & CRM
Thierry BOUVIER-MULLER : Specialist in CRM & Management Commercial
Thierry LE SCOUL : Lead and coaching of the Change

Flash programm

● What are the objectives of a CRM step?
● How to implement a CRM step?
● What are the impacts on the organization and the information system?
● 7 lessons of those who already performed:

How to provoke the adhesion of the staff?
How to elaborate a coaching strategy?
How to implement the coaching strategy of a change?
What is the role of an operational management?
What is the impact of CRM on the competences?
What is the role of the formation in the device of coaching the change?
What is the impact on the learning of knowledge?


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